The world was still normal then. At that early point in 2020 your enterprise, your community, your family were all planning for the year that you had expected. Maybe it would get a little exciting with a presidential election and the Summer Olympics. But essentially you laid out plans and executed them, and you didn't expect anything major to get in the way. Back in February, Accenture published its Technology Vision 2020 report, talking about the "techlash," a clash between the digital products and services companies had created and the differing expectations of consumers, society, and business ambitions.

Rather than a tech-lash, what we're seeing is a tech-clash. People don't oppose technology; they remain excited and intrigued by it. But businesses are developing and deploying that technology using the playbooks of decades past, from the days before tech had such a major, meaningful impact in our lives. Closed ecosystems can make experiences disjointed. Artificial intelligence solutions are applied to decision-making without transparency, leaving people out of the loop on decisions that directly affect their lives.